Online returns must be received by our warehouse within 30 days of the shipping confirmation date. Once received by our warehouse, the return takes 7-14 business days to process. After processing, you will receive the credit within 3-5 business days.
A flat rate cost of return shipping, $4.95 USD, will be deducted from your refund.
If your refund is less than $4.95 USD, the return shipping fee will be charged to your original form of payment once your return is processed.
- Allow 7-14 business days to process your return
- Credit for the merchandise returned less a $4.95 USD return processing fee will be credited back to the original form of payment.
- Allow 72 hours for the credit to appear on your statement.
- You will receive an email notification upon the completion of return processing.
To return by mail, simply click the START A RETURN button above and follow the instructions listed to receive your pre-paid return label. To ensure your return is properly processed and refund granted, be sure to place both the return slip and unworn items within the return package.
No refunds will be made for Final Sale or Custom items purchased or returned.
If you have any further questions or experience difficulty on retrieving your pre-paid return label please contact our Customer Service Center at 866-513-0513. Thank you for your order and we appreciate your business.
Returns to Retail Store
As a convenience to our customers, you may also return apparel and accessories products purchased at calvinklein.us free of charge to any Calvin Klein Retail or Company Store. In order for our stores to properly process your online return you must present your return slip.
Your package will not include a paper invoice/packing slip. Your return slip works as your receipt and packing slip. You may access your return slip by following the ‘Start A Return’ link and completing the return prompts.
We do not offer item exchanges for online orders at this time. To exchange an item for a new size or color you must return the unwanted item(s) and place a new web order for the desired item(s). Your returned item will be processed and refund granted to original form of payment as long as the item meets our return policy terms. Availability of replacement item is not guaranteed.
If you have any additional questions, please contact us by clicking Contact Customer Service Department.
Please note: Calvin Klein is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.